Jon Hart Return Policy
The ability to re-monogram most items is one the great things about Jon Hart products. Unfortunately, we get too busy sometimes to do them. Elective remonos and repairs are not accepted during busy seasons such as Graduation (May & June) and Christmas (November & December).
Outside of our busy season, the following are our expected turn-around times for elective repairs and remono's. We'd prefer you wait until after our busy seasons to send in anything that isn't urgent.
- Response time: 5-7 business days
- Repair time: 5-8 weeks
- All returns must be made within 30 days of receipt, no exceptions.
- Products made of all leather are not available for return.
- Personalized products that have NO patch are not available for return.
- Shipping and handling charges are NOT refundable.
- If original purchase included a bonus gift, bonus item must be returned in order to receive full credit for the original purchase price.
- Credit card refunds will be issued on the card that was used for the original purchase. Please allow for one or two billing cycles for a refund to appear on your statement.
- Some Coated Canvas items may be able to have a new monogram patch applied to the product - these items will have a 20% restocking fee ($50 max) charged for return, which includes the new patch materials and the labor involved in replacing the old patch before putting it back into stock.
- We recommend that you insure your return/exchange for the full value of the merchandise and ship via a traceable carrier, (USPS Priority Mail, UPS, Fed-Ex, etc.) as the carrier will be responsible for a lost or damaged package.
- Click here for more information on our Clear Backpack warranty
Jon Hart Shipping Policy
Our products are currently 4-6 weeks out, please be patient as you wait for your product to be delivered to you.